Education
Cumulative GPA: 3.46
Experience
- Manage Microsoft 365 and Azure AD environments, including user provisioning, conditional access, and group policy integration.
- Configure and maintain SonicWall firewalls, SSL VPNs, and site-to-site tunnels to ensure secure remote and inter-office connectivity.
- Administer Intune and endpoint management policies to automate device deployment and maintain compliance across hybrid infrastructures.
- Use PowerShell and M365 admin tools for automation and reporting, streamlining account management and system auditing.
- Administered Microsoft Active Directory, SQL Server, and Exchange to deliver secure and reliable IT infrastructure.
- Configured and troubleshot Windows and VMware environments, resolving complex technical issues to minimize downtime.
- Implemented application management and storage solutions to enhance system efficiency and data accessibility.
- Led LAN/WAN, firewall, VPN, and VLAN integrations to improve client network performance and security.
- Managed Active Directory, SQL Server, and Exchange across multiple environments for secure identity and messaging.
- Configured and troubleshot Windows and VMware systems to reduce downtime and maintain service levels.
- Supported SMB deployment and adoption of Microsoft solutions, increasing business visibility and reach.
- Facilitated optimal online shopping experiences for business and consumer customers.
- Advised customers on technology purchases, aligning solutions with business and technical requirements.
- Delivered on-site and remote technical support to minimize system-related downtime.
- Contributed to system reports and documentation, supporting infrastructure planning and improvements.
- Supported a knowledge-sharing culture that improved team problem-solving efficiency.
Skills & Certifications
- ConnectWise Service Certification
- TestOut PC Pro (Windows)
- TestOut Server Pro (Windows)
- Apple Certified iOS Technician (ACiT)
- Apple Certified Mac Technician (ACMT)
- Cisco CCNA (Cisco Certified Network Associate)
- TestOut Linux Pro
- TestOut Network and Switching
- Microsoft Azure Fundamentals
- SonicWALL Network Security Administrator
Leadership & Activities
Led a student organization focused on community building, events, and outdoor recreation.
Helped launch and grow the Ignite Framingham State chapter, supporting student engagement and organizing initiatives.
Supported residential life operations, community standards, and student support across campus housing.